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FAQ

Things folks ask.
Plainly answered.

The most-asked questions, grouped so you can scan. Can’t find what you’re looking for? Email hi@booksui.com — a human will write back.

01The basics

Getting started

  • Is there really a free plan?

    Free forever with unlimited contacts, 3 galleries, and 1 booking page. No credit card and no trial timer. Upgrade when you need more galleries, booking pages, automation, or storage.

  • How long does it take to set it up?

    About five minutes. Sign up, pick your profession (photographer, videographer, event pro, branding studio), and the labels, templates, and pipeline configure themselves for your craft. You can import contacts, create a booking page, and send your first proposal on day one.

  • Who is this actually built for?

    Solo photographers and small studios that want to look premium to clients without hiring an office manager. Wedding, portrait, commercial, event, and branding. We also have videographers, DJs, and event coordinators on the roster.

02Your data

Data + privacy

  • Can I import from Honeybook, Dubsado, or Pixieset?

    Yes. Drop a CSV and we match columns to your contacts, deals, and projects. Duplicate detection flags the overlap so you don’t end up with "Smith Wedding" in there twice.

  • What happens to my data if I cancel?

    Your data stays yours. One-click export everything — contacts, invoices, galleries as CSVs plus file archives. Schedule a full account deletion from settings; we honor it on the date you pick.

  • Is my data secure?

    Built on Supabase with row-level security so the only person who can see your client list is you and the team members you invite. Encrypted in transit and at rest. Optional 2FA on accounts. SOC 2 in progress.

03What clients see

Client experience

  • Does the client portal need a login?

    No. Every client gets a private, unguessable link to their stuff — gallery, invoice, contract, questionnaire. No passwords to forget. You can add password protection on sensitive galleries if you want.

  • Can I deliver photos and videos to clients?

    Yes. Branded client galleries with 12 themes, 4 layouts, password protection, watermarking, drag-and-drop reordering, favorites, selections, and comments. For large files, use file transfers with branded download pages and upload tracking.

  • What is Live Capture?

    Guests scan a QR code and their phone photos appear on the big screen during the reception. You keep shooting the formals; the room captures the candids. Guest contacts roll into your CRM automatically and you can cherry-pick the best into the gallery afterwards.

04Money

Payments + billing

  • How does payment work — do I need Stripe?

    Yes, bring your own Stripe account (it’s free). Payments flow directly to you; we never touch the money. Deposits, payment plans (30/70, milestones), and final balances all supported. Late fees, auto-reminders, and reconciled invoices included.

  • What about taxes and bookkeeping?

    Income tracked per invoice, expenses categorized, mileage log included — export a clean tax report at year-end. Tax-deductible flags on expenses. We don’t replace your accountant, but we make their life (and yours) easier.

  • What if I need to switch plans later?

    Instantly. Upgrade or downgrade any time — we prorate. Cancel and you keep access until the end of the current billing period. No re-onboarding, no "platinum success manager" call.

05How it works

Product details

  • Can I send proposals and contracts?

    Yes. Build proposals with selectable service packages, send a branded link, let clients accept and e-sign without leaving their browser. Contracts carry an IP + device + version-hash audit trail for when it ever needs to hold up.

  • Can I run multiple brands from one account?

    Yes, on Studio and Agency. Each brand gets its own logo, colors, fonts, and email sender. Clients only ever see the brand you assign them to.

  • Can I invite team members?

    Yes. Role-based permissions for associates, second shooters, editors, and office staff. Control exactly what each role can access.

  • Is there an app, or is this web only?

    Web-first, mobile-optimized. Everything works on your phone — log a trip from the car, check an inquiry during coffee. A native app is on the roadmap; ask us if that’s a dealbreaker.

Still curious

Ask us anything.

A real person reads every note that comes through. Usually replies within a day, often the same afternoon.